ORGANIZATION
DESIGN
HEALTHCARE
Situation
A prominent healthcare organization, operating multiple hospitals and clinics across a large metropolitan area, faced significant challenges due to rapid growth and evolving industry demands.
The organization sought to improve its operational efficiency, patient care quality, and overall employee satisfaction by redesigning its organizational structure.
Savoy Alexander was engaged to provide expert Organizational Design services to help the organization align its structure with strategic goals and improve overall performance.
Objectives
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Redesign the organizational structure to improve efficiency and support strategic growth.
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Clarify roles and responsibilities to enhance employee satisfaction and reduce turnover.
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Improve communication and collaboration across departments.
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Enhance patient care quality through better coordination and resource allocation.
Activities
Our approach entailed a holistic and comprehensive solution developed in partnership with the client executive sponsors, and key stakeholder representatives from across the client organization to ensure empowerment and collaboration at all levels.
Comprehensive Organizational Assessment
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Stakeholder Interviews and Surveys: Conducting interviews and surveys with key stakeholders, including executives, department heads, and frontline staff, to gather insights on current challenges and opportunities.
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Current State Analysis: Reviewing existing organizational charts, job descriptions, and workflows to identify inefficiencies and misalignments.
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Benchmarking: Comparing the organization's structure and practices with industry best practices and standards
Designing the Future State
Strategic Alignment: Ensuring the new structure aligned with the organization’s strategic goals and growth plans.
Role Clarity: Redefining roles and responsibilities to eliminate overlaps and gaps, and to ensure clear accountability.
Functional Realignment: Grouping functions logically to enhance collaboration and communication across departments.
Leadership Development: Identifying key leadership roles and developing a plan to build leadership capabilities to support the new structure.
Change Management
Change Management Strategy: Developing a comprehensive change management strategy to address resistance and build buy-in across the organization.
Communications/Training/Development: Implementing a robust communication plan to keep employees informed and engaged throughout the transition. Providing training and development programs to equip employees with the skills and knowledge needed to succeed in the new structure.
Timing, Monitoring, and Continuous Improvement
Phased Rollout: Planning a phased rollout of the new structure to ensure a smooth transition and to address any issues promptly.
Performance Metrics: Establishing key performance indicators (KPIs) to monitor the impact of the new structure on operational efficiency, employee satisfaction, and patient care quality.
Regular Reviews & Feedback: Conducting regular progress reviews to assess the effectiveness of the new structure and make necessary adjustments. Implementing feedback loops to gather insights from employees and patients to drive continuous improvement.
Results
Improved Operational Efficiency:
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The new organizational structure led to a 25% improvement in operational efficiency, with streamlined workflows and better resource allocation.
Enhanced Employee Satisfaction:
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Employee satisfaction scores increased by 30%, with clearer roles and responsibilities and improved career advancement opportunities.
Better Collaboration and Communication:
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Enhanced collaboration and communication across departments, leading to more effective problem-solving and decision-making.
Higher Quality of Patient Care:
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Notable improvements in patient care quality, with better coordination and resource allocation resulting in higher patient satisfaction scores.
Savoy Alexander’s expert Organizational Design services were instrumental in transforming the healthcare organization’s structure to support its strategic goals and improve overall performance. By aligning the organizational structure with strategic objectives, clarifying roles and responsibilities, and enhancing communication and collaboration, we helped the organization achieve significant improvements in operational efficiency, employee satisfaction, and patient care quality.
ADDITIONAL CASE STUDIES
COACHING &
CAPABILITY
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