WORKDAY ADOPTION
CONSUMER PRODUCTS
Situation
A leading consumer products company, renowned for its diverse portfolio of household and personal care brands, sought to modernize its HR and financial operations by deploying Workday, a cloud-based enterprise resource planning (ERP) system.
Recognizing the potential disruptions and resistance to such a comprehensive change, the company enlisted Savoy Alexander to provide expert Change Management services to ensure a seamless transition.
Objectives
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Facilitate a smooth transition to Workday by managing resistance and building employee buy-in.
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Equip employees with the necessary skills to effectively use Workday.
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Ensure seamless integration of Workday into existing business processes.
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Maintain transparent communication to foster trust and minimize uncertainties.
Activities
Our approach entailed a holistic and comprehensive solution developed in partnership with the client executive sponsors, and key stakeholder representatives from across the client organization to ensure empowerment and collaboration at all levels.
Change Readiness Assessment:
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Surveys and Interviews: Engaging employees at all levels to understand their concerns, expectations, and readiness for the change.
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Current State Analysis: Reviewing existing systems and processes to identify potential integration challenges.
Stakeholder Engagement and Communication Strategy
Leadership Alignment Workshops: Engaging senior leaders to serve as change champions and articulate the strategic benefits of Workday.
Town Hall Meetings and Q&A Sessions: Providing platforms for open dialogue, addressing concerns, and keeping employees informed.
Multimedia Communication Campaigns: Utilizing emails, intranet updates, videos, and infographics to provide continuous updates on the deployment progress and benefits.
Training and Capability Building
Customized Training Modules: Creating role-specific training materials to address the unique needs of different user groups within the organization.
Interactive Workshops: Conducting hands-on workshops and training sessions to provide practical experience with Workday.
Ongoing Support and Resources: Establishing a helpdesk and online resource center to provide continuous support and learning opportunities.
Process Integration and Optimization:
Workflow Analysis and Redesign: Mapping existing workflows and identifying changes needed to incorporate Workday functionalities.
Pilot Programs: Implementing pilot phases to test and refine the integration approach before a full-scale rollout.
Feedback Loops: Establishing mechanisms for continuous feedback to address issues promptly and optimize the integration process.
Change Management Support:
Change Champions Network: Forming a network of change champions within the organization to advocate for Workday and support their peers.
Regular Progress Reviews: Conducting periodic reviews to assess deployment progress, address challenges, and make necessary adjustments.
Recognition and Rewards: Implementing programs to recognize and reward employees who effectively embraced and supported the change.
Results
Adoption Rates:
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Achieved an 85% adoption rate of Workday within the first quarter, significantly exceeding initial projections.
Enhanced Efficiency:
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Notable improvements in HR and financial processes, with a 30% reduction in administrative tasks.
Improved Data Security:
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Notable improvements in HR and financial processes, with a 30% reduction in administrative tasks.
Positive Employee Feedback:
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High levels of satisfaction with the training and support provided, with employees feeling more confident in using the new system.
Savoy Alexander’s strategic Change Management services were instrumental in the successful deployment of Workday within the consumer products company. By addressing resistance, building skills, optimizing processes, and maintaining clear communication, we ensured a smooth transition to the new system. The company is now better equipped to leverage Workday for enhanced operational efficiency and data-driven decision-making, positioning it for continued growth and success.
ADDITIONAL CASE STUDIES
COACHING &
CAPABILITY
RETAIL
